Frequently asked questions and answers
To answer your questions efficiently, we have compiled the most common inquiries here. Should you require any further information, please do not hesitate to contact us directly at: 05222 534 0. Our dedicated reception team is at your disposal.
Is there WiFi in the hotel?
» We offer free WiFi in all rooms and the public area
Are there parking spaces at the hotel?
» There are outside parking spaces on Hochstraße (8.00 per day / car) and underground parking spaces (13.00 per car / day). However, we cannot reserve parking spaces.
There is also a public car park "Herford Tor" that is only 100m away from the hotel. Here you pay 7.00 per 24 hours / car.
Do you offer bathrobes?
» You can get bathrobes for a one-time fee of € 5.00 per person upon arrival.
Are dogs allowed in the hotel?
“You are welcome to bring your dog. For this we charge an extra € 20.00 per day / dog.
Do you have smoking rooms?
» We are a non-smoking hotel. Smoking is prohibited in all guest rooms and in all public areas.
Do all rooms have a balcony?
» Some of our rooms have a balcony or terrace. We would be happy to reserve a room with a balcony at an additional cost of 14.00 per night.
Is there a charge for the wellness area?
»The use of our ROYAL ORCHID wellness oasis is already included in the room price.
What are the breakfast times?
» Our breakfast times are weekdays from 6:30 a.m. to 10:00 a.m. | on weekends and public holidays from 7:00 a.m. to 11:00 a.m
When can we check in?
»The room is available from 3:00 p.m.
When do we have to leave?
» The departure time is until 11:00 am.
When is dinner?
» If you have booked an arrangement with dinner, the dinner time is 6:00 p.m. A table will then be reserved for you in our restaurant THE Alchemist.
When does the restaurant open?
» Our restaurant Walter's Pharmacy is open on Monday — Open Saturday from 5:30 p.m.
Sunday is a day of rest.
Our restaurant Akaiten is open on Monday — Wednesday & Friday — Open on Sunday from 5.30 p.m. Thursday is a rest day.
Do you organize events?
» Music & events are part of our corporate concept.We ask for your understanding that we cannot consider complaints in this regard - in whatever form.
Thanks very much.